1. How do I get a FREE estimate?
We have made this very simple. Go to our website www.Matalawns.com and “submit a request for an estimate” or call our office at 901-833-4488.
2. When do you typically perform services?
Crews begin at 7:30am and finish when it becomes dark.
3. What forms of payment do you accept?
We have two categories of services: “Recurring” such as week lawn mowing and “One Time” such as landscape installation.
For recurring services we accept all major credit cards and require a credit card to be placed on file before service is to begin.
For one time jobs we accept check, cash or credit card.
4. How do you safely store and charge my credit card?
All credit card transactions are processed using secure encryption—the same level of encryption used by banks. Credit Card information is transmitted, stored, and processed securely on a PCI-Compliant network. We use a third party merchant processor called BluePay which is PCI compliant. This means that we adhere to PCI DSS (Data Security Standard) requirements for keeping payment card data secure.
5. When do you charge my credit/debit card?
We will charge your credit/debit card within 48 hours of the service being completed. If your service was performed on a Friday, we will bill your card the following Monday.
6. Can I view my payment history, invoices, and account information 24/7?
You will also be given customer portal online that will allow you to:
• View payment history and current account balance
• View and print invoices
• Request work… which opens a ticket (to do) in our system
• Ask a question or report a problem… which opens a ticket (to do) in our system
• Update your account and contact information
• View unresolved / open issues
7. Do you sign contracts?
We do not sign a contract unless you are commercial client or are interested in having a residential all inclusive annual maintenance service* that includes but not limited to: lawn mowing service, fertilization & weed control program, bed maintenance, mulching, pruning/trimming shrubs, irrigation backflow test /start up / shutdown, seasonal flowers.
* Residential Annual Maintenance Contract minimum starts at $300.00/month.
Most residential clients sign up for weekly lawn mowing service and request additional services as needed.
8. How many lawn mowing service visits are there in the season?
We typically begin mowing the second week in March and continue until the second week of November. Weekly customers will have on average 32 mows and biweekly 16, depending on when we start servicing your lawn.
9. What about skips and schedule changes?
We understand that things change. If for any reason you need to reschedule, skip, or cancel a service please provide at least a 24 hour advance notice by calling 901-833-4488 or emailing info@Matalawns.com. Biweekly customers do not have any skips throughout the season. In the event that you request to skip a service, your selected service will continue as usual the following week. Please note, our crews will not decide whether your yard needs to be cut. If you fail to notify us by 12PM the business day before your scheduled service, your account will be serviced and charged accordingly.
10. What if I have a lock on my gate?
If you have a gate code, you will be asked to supply the code when you initially sign up for service, this code will be saved in our system and will be communicated to the crew performing the service each visit. If you do not supply the code and do not unlock the gate on the day of the scheduled service, we will perform the service to the areas that are accessible and you will be charged the agreed upon amount as if the entire lawn was mowed. If you request us to re-visit the site to mow the area that was not accessible, additional fees will apply.
11. What if I have a dog or pet?
When you initially sign up for service, please make sure to notify us if you have any pets that we need to be aware of. We will note this in your file and communicate this to our crews servicing your property.
12. What about service issues or complaints?
Our goal at MATA is to provide 100% customer satisfaction. In the event there is a service item that you are not satisfied with, you have 24hrs upon the service completion date to notify the office by calling 901-833-4488, emailing info@Matalawns.com, or by using our preferred method of you logging into your customer portal and submitting a timed stamped ticket that is easily trackable by both parties. Upon receiving the complaint, we will send the crew out to address the service issue to your satisfaction.
13. What if your crew accidentally damages my property?
Upon noticing any damage, please contact us immediately. We can not be held liable for any property items that you believe we have damaged unless we are notified in a timely manner. If the property that was damaged is not a item we can repair ourselves, we will hire a professional to repair the item damaged in a timely manner.
14. How do I cancel my service?
If you would like to cancel service you will need to either call 901-833-4488 or email info@Matalawns.com by 12PM the day before the service is scheduled to be performed. Any and all balances will be required to be paid in full before closing your account.